About the Role:

The Retail & Online Sales Lead is at the heart of our retail success. Specialists create exceptional in-store and online experiences by engaging with customers, providing detailed product knowledge, and sharing our commitment to sustainability. They embody the Gone ethos by connecting with customers, showcasing our curated inventory, and being comfortable with new technologies to ensure a seamless and meaningful experience.

Key Responsibilities of the Job

Customer Experience

• Welcome customers with warmth, ensuring a personalized shopping experience that aligns with their values.
• Assessing customers needs to provide tailored recommendations and solutions, whether in-store or online.
• Share the unique stories behind our products, emphasizing their environmental impact and sustainability.
• Seamlessly facilitate transactions, including buy online/pick up in-store, direct shipping, and in-store purchases.
• Use customer feedback to inform and improve future experiences, collaborating with leadership to find solutions when necessary.

Collaboration & Teamwork

• Foster a supportive and inclusive team environment where all differences are celebrated.
• Build strong, collaborative relationships with team members to achieve collective goals.
• Partner with others to ensure smooth daily operations and an optimal customer experience.

Operations

• Maintain store presentation standards by organizing and restocking items as needed.
• Be comfortable with new technologies to enhance operational efficiency and the customer experience.
• Ensure the store’s cleanliness and organization to reflect Gone’s premium shopping environment.
• Adhere to safety protocols and procedures to create a safe working environment.
• Perform all tasks in accordance with company policies, procedures, and relevant laws or regulations.

Key Skills & Core Values You Bring

• Sustainability & Inclusion: Demonstrates a passion for sustainability and values diverse perspectives.
• Integrity: Acts ethically and authentically in all interactions.
• Customer Connection: Excels at understanding, connecting with, and supporting customers.
• Accountability: Takes responsibility for actions and follows through consistently.
• Self-Awareness: Understands how words and actions affect others and adapts accordingly.
• Collaboration: Thrives in team settings while respecting individual contributions.
• Enthusiasm: Approaches work with positivity and finds joy in everyday tasks.

Availability

• Open to working a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Comfortable working in a bright and dynamic environment.
• Ability to move throughout the store for extended periods.
• Willing to lift items weighing up to 30 lbs as needed.

Why Join Us? At Gone, you’re more than an employee; you’re part of a movement to make the world more sustainable, one item at a time. Join our team and help customers find value in the extraordinary—while making a lasting impact on the planet.

Compensation range: $20 - $27 hourly rate with potential for growth within the company. 

Your actual level and base salary will be determined on a case-by-case basis. It may vary based on the following considerations: job-related knowledge and skills, education, and experience.

If you’re a strategic thinker passionate about sustainability, retail, and operational excellence, we invite you to apply, and help us revolutionize the recommerce industry!

About Us

At Gone, we believe in unlocking hidden value in the everyday items we no longer use. In American homes alone, there’s over half a trillion dollars worth of unused goods gathering dust, and it’s time we changed that. With over $590 billion in unused goods—$4,500 worth per household across 131 million households—we aim to make extracting value easier and faster for you.

The overall recommerce market is growing more than four times faster than the traditional retail industry, highlighting the growing demand for sustainable, circular solutions. Yet, decluttering and redistributing unused items remains time-consuming and inefficient, especially when you have a lot to clear out quickly. That’s where we come in. Gone reimagines the process, helping people quickly, efficiently, and profitably rid their homes of excess goods.

Our Vision:

Gone.com, the recommerce hub of the world.

The global shift towards recommerce, where repurposing becomes the industry standard, is driving us forward. We’re fostering a circular economy by offering convenient, customer-focused, and elevated services that make it easier than ever to give new life to gently used items.

 

Our Mission:

Building the largest local recommerce supply chain
Our technology reimagines the entire landscape of consumer goods by providing a turnkey system to manage the removal and redistribution operations of stagnant, gently used items. Together with our partners, we are solving the need to drive preference for recommerce and reduce waste in our local neighborhoods.

Macro Trends Shaping Our Mission:

• 25% of U.S. households with a 2-car garage can’t park their cars inside due to clutter.
• 10% of the U.S. population rents storage units.
• Despite our homes being 30% larger than in the 1950s, family sizes are shrinking.
• The average American now moves 7 times in their lifetime, often accumulating more things along the way.
• Baby boomers, totaling 72 million people, are downsizing and faced with managing large collections of possessions.

Gone is driven to solve these challenges by creating a seamless system that allows you to reclaim the value in your items while minimizing waste. Together with our partners, we are reshaping the landscape of consumer goods and supporting a more sustainable, re-commerce-driven future.

Gone provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Gone complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Gone expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Gone’s employees to perform their job duties may result in discipline up to and including discharge.